SHIPPING & RETURNS
SHIPPING & DELIVERY POLICY
Last updated: 29 August 2026
At Aveele Shop, we are committed to providing our customers with a smooth, reliable and enjoyable shopping experience.
We work with trusted third-party fulfilment and delivery partners to process and deliver orders to our customers.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Once your order has been dispatched, you will receive an order confirmation or shipping email containing tracking information where available.
Please note that order processing time is separate from delivery time.
Delivery Times
For orders delivered within the United Kingdom, our estimated delivery time is:
Approximately 7 - 10 business days
Delivery times are estimates and may occasionally vary due to circumstances outside our reasonable control, including courier delays, public holidays, adverse weather conditions, high demand, customs procedures or other unforeseen circumstances.
We always aim to have your order delivered as quickly as possible.
Delivery Address
Please make sure that your delivery address is complete and accurate when placing your order.
If you notice an error in your delivery details, please contact us as soon as possible:
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once your order has entered the fulfilment or dispatch process.
Order Tracking
Where tracking is available, tracking information will be sent to the email address provided at checkout.
Please allow some time for tracking information to become active after dispatch.
Delayed Deliveries
If your order has not arrived within the expected delivery period, please contact us at:
We will review the status of your order and assist you accordingly.
Lost or Damaged Parcels
If your parcel arrives damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and affected item.
If your parcel appears to have been lost during delivery, please contact us so that we can investigate the matter with the relevant delivery provider.
International Delivery
If international delivery is available for your order, delivery times and any applicable customs duties, taxes or import charges may vary depending on the destination.
Any applicable charges imposed by customs or local authorities may be the responsibility of the customer unless otherwise stated.
Contact
For questions regarding your order or delivery:
Aveele Shop
Email: support.aveeleshop@gmail.com
RETURNS & REFUNDS POLICY
Last updated: 29 August 2026
At Aveele Shop, we want you to feel confident when shopping with us.
If you change your mind about your purchase, you may have a statutory right to cancel your order and return your items in accordance with applicable UK consumer law.
Your Right to Cancel
For most online purchases, UK consumers have a statutory right to cancel their order within 14 days from the day after receiving the goods, without having to provide a reason.
If you wish to exercise this right, please contact us within the applicable cancellation period.
How to Request a Return
To request a return, please contact:
Please provide:
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Your full name
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Order number
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Item(s) you wish to return
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Reason for return, if applicable
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Photographs, where relevant
Our customer service team will provide the appropriate return instructions.
Please do not send an item back without contacting us first.
Condition of Returned Items
Returned items should, where reasonably possible, be:
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Unworn
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Unwashed
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Free from stains, makeup, perfume or other marks
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Returned with original tags and packaging
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In a condition suitable for resale
You are entitled to handle and inspect an item as you reasonably would in a physical shop.
If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, we may be entitled to make a deduction from the refund where permitted by law.
Return Period
Once you notify us that you wish to cancel your purchase, you should normally return the goods within 14 days, in accordance with applicable UK consumer law.
Please keep your proof of postage until your return has been processed.
Refunds
Where a statutory cancellation applies, we will process your refund in accordance with applicable UK law.
Refunds will normally be made using the original payment method.
Where applicable, the refund will include the cost of the standard delivery option originally paid.
We may withhold the refund until the returned goods have been received or until you provide evidence that the goods have been sent back, whichever occurs first.
Return Shipping Costs
Where you are returning an item because you have simply changed your mind, you may normally be responsible for the direct cost of returning the item, unless otherwise stated or required by law.
If your item is faulty, damaged, incorrect or not as described, please contact us before returning it.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or different from what you ordered, please contact:
Please include your order number and clear photographs of the item where appropriate.
We will assess the issue and provide an appropriate solution in accordance with your statutory consumer rights.
Exchanges
We do not guarantee direct exchanges for all products.
If you require a different size, colour or style, we may recommend returning the original item and placing a new order.
Sale Items
Sale and promotional items remain subject to applicable statutory consumer rights.
Nothing in this policy affects or limits your legal rights.
Contact
For all returns and refund enquiries:
Aveele Shop
Email: support.aveeleshop@gmail.com